Good things to know
WISE Membership – Terms & Conditions
Please read thoroughly
General
Your Self-Care
It is important to note that whilst aspects of any online offering have the potential to initiate transformation through the content and methods of delivery, its main purpose is educational.
- Any signature offering delivered by Anna-Louise Haigh is not designed to provide a therapeutic approach nor be a substitute for any form of therapy.
- As the experiential parts of the work may delve quite deeply into your inner world, please be sure you can take responsibility for your own wellbeing and can tolerate a level of emotional intensity (if it arises).
- Your personal self-care is important. To help with this, make wise choices – ensure you have enough sleep, do not overwork, eat well, drink plenty of water and take time to connect with nature.
- If necessary, you should have access to a suitable, qualified, professional to support your needs. It would be helpful for you to make your Tutor aware of any ongoing professional support you are receiving.
The Tutor (Anna-Louise Haigh) reserves the right to:
- Satisfy themselves, without expectation or obligation from the applicant, that a potential participant is a good match for the membership and visa versa.
- Moderate and remove any comments within any dedicated social media (Facebook) group specifically associated with the membership that are deemed unsuitable or inappropriate for the intended benefit of the other participants or the purpose or progress of the course.
- Discontinue a participants involvement, without expectation of a refund, if it becomes apparent that the membership is not suitable for a participants ongoing level of wellbeing. A transfer of any unused portion of previous payment may be considered.
- Discontinue a participants involvement, on any associated oplatform, without refund, if their presence, comments, questions, or contribution is either disruptive, aggressive, undermining, racist, rude or detrimental to others’ benefit, the aim of the course, or the group’s progress.
Getting the most from your membership
1. Membership Access
WISE is an ongoing membership providing access to monthly content, gatherings, and resources as described at the time of joining. Unlimited access is granted while your membership is active and payments are up to date.
2. Technological Ability
A variety of elements may be used to deliver the content of online offerings; could include:
- Private Facebook group
- Live Zoom calls
- Online platform called Membervault where content can be accessed
- App (when published)
You will need a basic level of computer skills to follow the instructions to register/access the course material through our teaching platform and respond to emails.
Your membership has the added benefit of regular group calls using an online platform called Zoom, a private Facebook group and connection through shared messages using Facebook Messenger. Therefore, it is considered essential for you to be comfortable with using these platforms to ensure you receive the fullest benefit from your participation.
Email: Make sure you have a preferred email address which you can easily and regularly access.
Facebook Group: This is a place to connect with other group members, and where regular posts and information are posted. It is an integral element to help you get the most from the learning opportunity. If you are not familiar or comfortable with Facebook, please contact Anna-Louise Haigh.
Zoom Calls: All live calls and workshops are delivered through Zoom. If you are unfamiliar or not registered with Zoom, please make sure you do what is necessary. To register with Zoom – go to www.zoom.us
All Zoom calls or teaching content is recorded and you will receive access to the replay. The replay will be shared with other members whether they attend the live call or watch on replay.
If you prefer not to be seen on camera, you may either turn off the video aspect of the Zoom settings or choose to watch the replay.
Membervault: You need a basic level of computer skills to follow the instructions to register/access the replays and regular content through our teaching platform. Guidance is freely available to get you started.
Commenting in the Membervault space can be viewed by others. Please add your comments with this in mind.
3. Payment Options as at 1 Janaury 2026
You may choose one of the following:
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Monthly membership: £12 per month, billed automatically
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Annual membership: £120 per year, billed annually (a discounted option)
All prices are in GBP unless otherwise stated.
4. Failed or Missed Payments
If a payment fails for any reason (for example, expired card or insufficient funds):
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Your payment provider will usually attempt to collect payment again automatically.
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If payment remains unpaid, access to WISE may be temporarily paused until payment is successfully received.
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You will not be charged for paused access.
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Once payment is resolved, full access will be restored.
If payment issues continue for an extended period and we are unable to resolve them, your membership may be cancelled. You are always welcome to rejoin when the timing feels right.
5. Cancellations
You may cancel your membership at any time:
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Monthly members: cancellation takes effect at the end of the current billing period
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Annual members: no refunds are offered once the annual payment has been processed
Cancellation must be made by email and simply means no further payments are taken. You retain access until the end of your paid period.
You may also pause your membership by contacting Anna-Louise by email. Pausing your membership means no further payments are taken or access granted until active membership is resumed.
6. Refund Policy
Due to the nature of digital content and immediate access:
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Monthly payments are non-refundable once processed
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Annual payments are non-refundable
Please reach out before purchasing if you’re unsure whether WISE is right for you.
7. Content Use
All WISE content is for your personal use only. Materials may not be shared, copied, or distributed outside the membership.
8. Changes to the Membership
From time to time, the structure or content of WISE may evolve. Any changes will always be made with care and integrity, and access to the overall value of the membership will be maintained.
9. Respectful Community
WISE is a supportive, respectful space. Any behaviour that compromises the safety or integrity of the community may result in access being removed without refund.
10. Contact
If you have questions about your membership or payments, please contact:
info@anna-louisehaigh.com
I believe in open, honest communication and will always aim to handle membership matters with fairness, compassion, and clarity.
Please keep this safe in the unlikely event you need to refer to it.
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Contact details:
Anna-Louise Haigh – Awaken Your WOW
Sycamore, Quarry Lane, Harrogate HG1 3HR