Terms and Conditions

Please read thoroughly

To ensure your greatest benefit and fullest enjoyment, participant numbers are always limited, some online courses are offered 1:1 with dedicated personal tutoring. All bookings are taken in good faith, on a first come basis. It is understood that all participants engage with the event willingly as self-responsible adults.

Contract of Engagement

By registering for any live event or online course/product/challenge or other offering, you are agreeing to understanding the following and to abide by these terms:

  1. You are physically capable of attending and participating the event, and if you require any assistance or special equipment, you make the Tutor aware of this prior to booking.
  2. You are responsible for your own transport both to and from the event.
  3. You make the Tutor or Organiser aware of any medical or dietary implications which are personal to you which may involve special awareness, preparation or arrangements.
  4. You bring with you any medication relevant to any health issue you experience. You make the Tutor aware of this medication, where it is kept and how to use it, if necessary.
  5. No form of business promotion, demonstration or private consultation is to be entered into during the delivery of the course or event.
  6. All events, courses, whether live or online, are designed for personal and spiritual wellbeing awareness and development, participation is voluntary, and you are responsible for any outcomes derived from your participation. You will be guided to get the best benefit from your involvement.
  7. Any signature offering delivered by Anna-Louise Haigh is not designed to provide a therapeutic approach nor be a substitute for any form of therapy.
  8. If necessary, you should have access to a suitable, qualified, professional to support your needs. It would be helpful for your to make your Tutor aware of any ongoing professional support you are receiving.

The Tutor (Anna-Louise Haigh) reserves the right to:

  1. Satisfy themselves, without expectation or obligation from the applicant, that a potential participant is a good match for the programme they wish to join (and visa versa).
  2. Moderate and remove any comments within any dedicated Social Media (Facebook) group specifically associated with the course, that are deemed unsuitable or inappropriate for the benefit of the other participants or the purpose or progress of the course.
  3. Discontinue a participants’ involvement, without obligation for a refund, if it becomes apparent that the course is not suitable for a participants’ ongoing level of wellbeing.
  4. Discontinue a participants’ involvement, without refund, if their presence, comments, questions or contribution is either disruptive, aggressive, undermining, racist, rude or detrimental to others’ benefit, the aim of the course, or the group progress.

Live Events – including meditation evenings, workshops, or retreats

Events under £100

  1. The full course fee is payable on booking.
  2. By paying the full event fee you are reserving a place and declaring your intention to attend.
  3. Your fee secures your place and guarantees your total price as advertised. You will receive a confirmation email. A receipt can be issued on request.
  4. Once you have booked, administration time, certain preparations, materials and costs will be incurred on your behalf as part of the provision of the event.
  5. Cancellations within 4 weeks of the event will result in a full refund if your place can be filled by either the Organiser or by someone you recommend (who the Tutor agrees is a good match for the intention of the event) and can pay the full event fees on booking.
  6. If no substitute participant can be enrolled, cancellations made by you 4 weeks or less prior to the event will result in the forfeiture of all fees paid.
  7. If the event is postponed due to circumstances beyond the control of the Tutor, Organiser or venue holder, you will have the option to have your fees transferred, held in credit or refunded in full.
  8. If the event is cancelled by the Tutor, you will receive a full refund.

Live Events over £100

  1. All events over £100 require only a deposit of £100, unless otherwise stated, to secure your place.
  2. Deposits are payable at the time of booking.
  3. All deposits are non-refundable.
  4. By paying your deposit you are reserving a place and declaring your intention to attend.
  5. Your deposit guarantees your total price as advertised. You will receive a confirmation email. A receipt can be issued on request.
  6. Once you have booked, administration time, certain preparations, materials and costs will be incurred on your behalf as part of the provision of the event.
  7. For all such events, unless otherwise stated or agreed, the balance of fees is to be paid in full 8 WEEKS prior to the first day of the event. Failure to pay may jeopardize your place.
  8. Bookings made less than 8 weeks to start date, require the balance to be paid within one (1) week.
  9. Cancellations within 4 – 8 weeks prior to the event – if your place can be filled by either the Organiser or by someone you recommend who meets the group demographic (and is approved by the Tutor) and can pay the full event fees on booking, 75% of your fees, less the deposit, will be refunded. If a substitute participant cannot be enrolled, you will receive a refund 25% of the fees paid, less the deposit.
  10. Cancellations 4 weeks or less prior to the event start date, regardless of whether your place can be filled or not, result in the forfeiture of all fees paid.
  11. Non-attendance – If you fail to attend the full event as advertised you will forfeit your course fees unless, in the case of sudden illness, a medical certificate is provided. Transfers to another event or refunds are at our discretion and are not to be automatically expected.
  12. If the event is postponed due to circumstances beyond the control of the Tutor or Organiser, you will have the option for your fees transferred to another event or date, held in credit or refunded in full, including the deposit.
  13. If the event is cancelled by the Tutor or Organiser, you will receive a full refund, including the deposit.
  14. If you have a complaint or are concerned about your involvement in any way, your Tutor is to be made aware immediately.

 

Online learning opportunities in general  

By registering for any online offering, it is assumed you have a basic level of technological/internet skill and confidence to enable you to participate.

For example: Many online courses I offer have the added benefit of a Private Facebook group (where only members can post and see comments) for ongoing guidance and support throughout the duration of the course. Therefore, being comfortable with using Facebook and Facebook Messenger is a necessary element of your participation. In addition, you need a basic level of computer skills to follow the instructions to register/access the course material through our teaching platform, and respond to emails. Some or all of these may be used in the delivery of the online learning opportunity.

‘Lifetime’ Access – Definition and terms

  1. The term ‘lifetime’ access, regarding any online learning opportunity, resource or product offered by Anna-Louise Haigh or the Awaken Your WOW brand, no matter its actual duration, refers to the feasable and reasonable lifetime of the learning opportunity/product. 
  2. From 1 January 2020, any online resources, courses, or products have an intended lifetime of a minimum of 12 months and a maximum of 36 months. Therefore, access to purchases made from 1 January 2020, is unlimited for the period of upto 36 months – i.e. 31 December 2023. This term mayt be reviewd over time. 
  3. The creator, Anna-Louise Haigh, reserves the right to update or withdraw any product at any time, with reasonable notice and refund if necessary. 
  4. Anna-Louise Haigh undertakes to ensure all necessary payments to third-party hosting platforms are made to enable the published products to remain available. 
  5. Anna-Louise Haigh cannot be held responsible for the operation of any third-party hosting platforms.
  6.  In the unlikely event that a hosting platform of a product become untenable/cease to operate/fail to offer a suitable standard of service, every effort will be made to provide the same or similar product on another platform, within a reasonable timescale. 

Online challenges, courses, and programmes under £100 

  1. Full fee is to be paid on registration unless otherwise agreed.
  2. By paying your fee you are declaring your intention to take part and engage in accordance with the course requirements within the timescale stated or agreed with the Tutor.
  3. In many cases, access to the course content will be available for a generous but limited time after the completion of the delivery schedule. This does not imply LIFETIME access.
  4. Tutor engagement may cease shortly after the final course delivery. Any student requiring extra personal support or guidance will be invited to discuss the need for 1:1 mentoring, however the student is not obliged to undertake mentoring and Tutor reserves the right to decline to create a mentoring arrangement.
  5. Failure to take part or attend the scheduled training or delivery does not entitle the participant to a refund in full or part or transfer to another course.
  6. The Tutor reserves the right to moderate and deal accordingly with student input, for example in a Facebook group, which is deemed to be inappropriate, advice seeking/giving, distracting to other students or the course content/delivery or offensive in any way.
  7. In the event of the course content being unable to be offered, participants will be offered a full refund.
  8. Once the course has started, if the Tutor is unable to continue to deliver the content and the course is terminated, participants will receive a refund in proportion to the amount of the unavailable content.

Online courses and programmes over £100

  1. All online learning opportunities over £100 require only a deposit of £100, unless otherwise stated, to secure your place.
  2. Deposits are payable at the time of booking.
  3. All deposits are non-refundable.
  4. Your deposit guarantees your total price as advertised. You will receive a confirmation email. A receipt can be issued on request.
  5. Once you have booked, administration time, certain preparations, costs may be incurred on your behalf as part of the provision of the course.
  6. For all such online learning opportunities, unless otherwise stated or agreed, the balance of fees is to be paid in full 8 WEEKS prior to the first day of the event. Failure to pay may jeopardize your place.
  7. Bookings made less than 8 weeks before the start date require the balance to be paid on booking or at the latest within one (1) week.
  8. Cancellations within 4 – 8 weeks prior to the online learning opportunities – 50% of your fees, less the deposit, will be refunded.
  9. Cancellations received 4 weeks or less prior to the online course start date will result in the forfeiture of all fees paid.
  10. Non-attendance – If you fail to attend the any of an online learning opportunity as scheduled, you will forfeit your course fees unless, in the case of sudden illness, a medical certificate is provided. Your fees may be transferred to a future event, if a similar online course is available, however this is not guaranteed. Refunds are at our discretion and are not to be automatically expected.
  11. If the online learning opportunity is postponed due to circumstances beyond the control of the Tutor, you will have the option to have your fees transferred to another opportunity, held in credit or refunded in full, including the deposit.
  12. If the event is cancelled by the Tutor, you will receive a full refund, including the deposit.
  13. If you have a complaint or are concerned about your involvement in the online learning opportunity, your Tutor is to be made aware immediately.

Please keep this safe in the unlikely event you need to refer to it.

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Contact details: 
Anna-Louise Haigh – Awaken Your WOW Academy
10 Haywra Street,
Harrogate
HG1 5BJ

info@anna-louisehaigh.com

07974 021 095.